Betmica Privacy Policy

At Betmica, we respect your privacy and are committed to protecting your personal data while you enjoy our games and services. This Betmica Casino privacy policy explains how we collect, use, store and protect your information when you visit betmica.com, register an account, or use our casino and betting features. By using Betmica, you consent to the practices described below.

Who We Are

Betmica Casino is owned and operated by Win Top Ltd, registered in the Autonomous Island of Anjouan, Union of Comoros, under company registration number 16122, with registered address at Hamchako, Mutsamudu, Autonomous Island of Anjouan, Union of Comoros. We operate under license No. ALSI-202509029-FI1 issued by the Anjouan Gaming Authority. Our independent representative and payment operator is Winstrax Ltd, registration number HE 479794, located at 59 Agiou Gennadiou, Flat/Office 103, 2054, Nicosia, Cyprus. When you create an account at Betmica Casino, you enter into an agreement with us as described in this policy.

Information We Collect

When you register for Betmica login credentials or browse our site, we may collect the following categories of information:

• We gather identification details such as your name, date of birth, address and contact information during registration and KYC verification
• We collect financial information, including deposit and withdrawal details, when you use Interac, Apple Pay, Google Pay, Visa, Mastercard, Skrill, or cryptocurrency methods such as USDT, Bitcoin, Ethereum, Litecoin and others
• We track your gaming activity, including slots, live casino, roulette, blackjack, jackpot games and sports betting history, to improve our services and administer VIP benefits
• We record technical data such as IP address, device type, browser information and login timestamps
• We retain communication records when you contact our support team via live chat or email

How We Use Your Data

Here at Betmica, we use your personal information for several essential purposes. We process your data to verify your identity, prevent fraud and comply with anti-money laundering obligations tied to our Anjouan Gaming Authority license. Our Betmica platform also uses your data to calculate Gems, Stars and Chips within our loyalty program, determine VIP levels, and apply cashback or rakeback rewards. We use your contact details to send promotional offers, including information about our Casino Welcome Pack, promo codes, tournaments and the Premium Shop, unless you opt out of marketing communications.

Legal Basis for Processing

We process your information based on contractual necessity when administering your account, legal obligations under licensing requirements, and your consent when you opt in to marketing. Our WinbeastCasino-style verification process—actually applied here at Betmica—requires KYC checks before any payout or VIP program participation, which forms part of our legitimate regulatory duties.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website, remember your preferences, and analyze traffic patterns. Our Betmica Casino website uses cookies to keep you logged in, track your session, and personalize content such as game recommendations or bonus offers. You can manage cookie preferences through your browser settings, though disabling certain cookies may limit functionality.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share information with:

• Payment processors handling deposits and withdrawals, including banks, card networks and cryptocurrency exchanges
• Our independent representative, Winstrax Ltd, for payment operations
• Regulatory authorities, including the Anjouan Gaming Authority, when legally required
• Game and live providers such as Hacksaw Gaming, Pragmatic-style studios, Betsoft, Playtech and other partners, solely to facilitate gameplay
• Fraud prevention and KYC verification services to confirm your identity

Data Security

We implement industry-standard security measures, including encryption and secure servers, to protect your data from unauthorized access, alteration or disclosure. Our Betmica security team continuously monitors systems for suspicious activity. If you have concerns about account security, you can reach us at [email protected].

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including regulatory, accounting and dispute resolution requirements. Once your account is closed and no legal obligation requires retention, we securely delete or anonymize your data.

Your Rights

You have rights regarding your personal data when using Betmica Casino services. These include:

• You may request access to the personal data we hold about you
• You can ask us to correct inaccurate or incomplete information
• You may request deletion of your data, subject to our legal retention obligations
• You can object to or restrict certain processing activities, such as marketing communications
• You may withdraw consent at any time where processing is based on consent

To exercise these rights, you can contact our support team through live chat, available 24/7, or by emailing [email protected].

International Data Transfers

Because we serve players across Canada, United Kingdom, Switzerland, Australia, New Zealand and France, your data may be transferred and processed outside your country of residence. We take appropriate safeguards to ensure your information remains protected regardless of where it is processed.

Responsible Gaming and Data Protection

We collect certain behavioral data to support responsible gaming initiatives, including monitoring deposit patterns and wagering activity. This information helps us identify potential risk indicators and offer appropriate tools or support where needed.

Children's Privacy

Our services are strictly intended for adults who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed immediately.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly. Continued use of Betmica after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions about how we handle your personal data, or if you wish to exercise any of your privacy rights, please contact our team via 24/7 live chat or email us at [email protected]. For security-related inquiries, reach out to [email protected]. We are here to help ensure your experience with us remains safe and transparent.